Flow Capture incident

Autodesk.com

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on May 15, 2026, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 06:18 PM UTC
Resolved
May 16, 2026, 12:22 AM UTC
Duration
6h 4m
Detected by Pingoru
May 15, 2026, 06:18 PM UTC

Update timeline

  1. investigating May 15, 2026, 06:18 PM UTC

    We are investigating an issue where customers are unable to access Knowledge base articles within Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating May 15, 2026, 06:52 PM UTC

    We are investigating an issue where customers are unable to access Knowledge base articles within Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  3. identified May 15, 2026, 07:51 PM UTC

    We have identified the cause of the issue where customers are unable to access Knowledge base articles within Autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

  4. identified May 15, 2026, 09:46 PM UTC

    We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  5. identified May 15, 2026, 10:47 PM UTC

    We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

  6. identified May 15, 2026, 11:45 PM UTC

    We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

  7. resolved May 16, 2026, 12:22 AM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.