Flow Capture incident

Upload Processing Delays

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on November 7, 2019 affecting Uploads/Processing, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2019, 10:09 PM UTC
Resolved
Nov 07, 2019, 11:43 PM UTC
Duration
1h 34m
Detected by Pingoru
Nov 07, 2019, 10:09 PM UTC

Affected components

Uploads/Processing

Update timeline

  1. identified Nov 07, 2019, 10:09 PM UTC

    We have identified an issue which is causing upload processing delays for video files. A fix is being implemented.

  2. monitoring Nov 07, 2019, 11:10 PM UTC

    A fix has been released. New uploads are completing successfully. We are reprocessing the queue of previously uploaded video files.

  3. monitoring Nov 07, 2019, 11:27 PM UTC

    Upload reprocessing has completed. We are continuing to monitor the system closely.

  4. resolved Nov 07, 2019, 11:43 PM UTC

    This incident has been resolved.