Flow Capture incident

Playback, thumbnail and asset access issues

Major Resolved View vendor source →

Flow Capture experienced a major incident on January 28, 2020 affecting Application and Integrations/APIs, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2020, 05:36 PM UTC
Resolved
Jan 28, 2020, 06:23 PM UTC
Duration
46m
Detected by Pingoru
Jan 28, 2020, 05:36 PM UTC

Affected components

ApplicationIntegrations/APIs

Update timeline

  1. investigating Jan 28, 2020, 05:36 PM UTC

    We are current investigating an issue that is causing intermittent playback and viewing issues across the Moxion platform.

  2. monitoring Jan 28, 2020, 05:54 PM UTC

    A fix has been implemented and we are now monitoring the results. At this stage the playback, thumbnail and viewing issues are working as expected.

  3. resolved Jan 28, 2020, 06:23 PM UTC

    All services are now working as expected.