Flow Capture incident

Possible issue with asset processing - Dolby Vision specific

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on August 7, 2020 affecting Uploads/Processing, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2020, 02:25 AM UTC
Resolved
Aug 07, 2020, 05:31 AM UTC
Duration
3h 6m
Detected by Pingoru
Aug 07, 2020, 02:25 AM UTC

Affected components

Uploads/Processing

Update timeline

  1. investigating Aug 07, 2020, 02:25 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 07, 2020, 02:44 AM UTC

    We are seeing a decrease in failed uploads and are expecting a return to normal service very soon. We are continuing to monitor the situation.

  3. monitoring Aug 07, 2020, 03:39 AM UTC

    We are currently working on isolating the cause of Dolby Vision specific issue. Standard uploads are working as expected. We are continuing to monitor the situation

  4. monitoring Aug 07, 2020, 05:05 AM UTC

    We are confident that the fix is good but we will continue to monitor

  5. resolved Aug 07, 2020, 05:31 AM UTC

    This incident has been resolved.