Flow Capture experienced a major incident on September 28, 2020 affecting Uploads/Processing, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2020, 09:38 PM UTC
We are currently investigating this issue.
- investigating Sep 28, 2020, 09:47 PM UTC
We are continuing to monitor this issue. Assets that have been uploaded will be reprocessed automatically where possible.
- investigating Sep 28, 2020, 10:12 PM UTC
We are continuing to monitor this issue. Assets that have been uploaded will be reprocessed automatically where possible. Only video assets are affected
- investigating Sep 28, 2020, 10:31 PM UTC
We are continuing to monitor this issue. Assets that have been uploaded will be reprocessed automatically where possible. Only video assets are affected.
- investigating Sep 28, 2020, 11:13 PM UTC
We are still continuing to monitor this issue. Assets that have been uploaded will be reprocessed automatically where possible. Only video assets are affected.
- investigating Sep 29, 2020, 12:09 AM UTC
We are continuing to monitor this issue. Assets that have been uploaded will be reprocessed automatically where possible. Only video assets are affected.
- monitoring Sep 29, 2020, 12:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2020, 01:16 AM UTC
This incident has been resolved.