Flow Capture experienced a major incident on January 27, 2021 affecting Viewing/Playback, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Viewing/Playback
Update timeline
- investigating Jan 27, 2021, 03:23 AM UTC
We have discovered an issue with playback resulting from an error with DRM. We are currently investigating the issue.
- identified Jan 27, 2021, 04:19 AM UTC
The issue has been identified and a fix for playback has been implemented for any new uploaded assets. For playback on historic assets, we are still waiting on a resolution.
- resolved Jan 27, 2021, 04:26 AM UTC
This incident has been resolved. All playback should work normally.