Flow Capture incident

Issues Loading Content In Moxion

Critical Resolved View vendor source →

Flow Capture experienced a critical incident on November 29, 2021 affecting Application and Integrations/APIs and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2021, 02:45 AM UTC
Resolved
Nov 29, 2021, 06:11 AM UTC
Duration
3h 25m
Detected by Pingoru
Nov 29, 2021, 02:45 AM UTC

Affected components

ApplicationIntegrations/APIsUploads/ProcessingViewing/PlaybackDownloadsAdministrationNotificationsReports

Update timeline

  1. investigating Nov 29, 2021, 02:45 AM UTC

    Our team have been alerted and are investigating reports of an unexpected outage affecting users ability to load/access content within Moxion

  2. identified Nov 29, 2021, 02:55 AM UTC

    Our team have identified the cause of the unexpected outage and are working on an immediate solution to restore functionality.

  3. monitoring Nov 29, 2021, 03:23 AM UTC

    Our team have resolved the unexpected outage and have restored functionality to Moxion - Users are now able to log in and access their content. We're currently working on a solution for the root cause of the outage and will continue to monitor and update.

  4. resolved Nov 29, 2021, 06:11 AM UTC

    This incident has been resolved.