Flow Capture incident
Degraded Playback in Chrome, Edge and Desktop Apps
Flow Capture experienced a minor incident on September 6, 2022 affecting Viewing/Playback, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 06, 2022, 10:36 PM UTC
An issue with a DRM service provider is resulting in degraded playback capabilities in the Chrome and Edge browsers, as well as our downloadable desktop apps for macOS and Windows. We recommend using Safari or apps that are native to Apple's ecosystem (iPhone, iPad, Apple TV) for playback until the service provider is able to resolve the issue.
- monitoring Sep 06, 2022, 11:32 PM UTC
Our upstream DRM service provider is actively working to address the issue. We will continue to monitor for changes to the service.
- resolved Sep 06, 2022, 11:56 PM UTC
Our upstream DRM service provider has resolved the issue with their license servers in all regions. (Sep 6, 23:45 UTC from https://status.drmtoday.com/)