Flow Capture experienced a minor incident on April 2, 2020 affecting Viewing/Playback, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Viewing/Playback
Update timeline
- investigating Apr 02, 2020, 12:04 AM UTC
We are currently investigating this issue.
- investigating Apr 02, 2020, 04:37 AM UTC
This issue is isolated to particular ISP and CDN geographic locations. If you are experiencing issues please let our support team know and we'll do our best to help you.
- investigating Apr 02, 2020, 07:37 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 03, 2020, 02:29 AM UTC
To improve performance for users in remote geographic locations we have introduced premium network acceleration between our Origin and CDN edge nodes.
- monitoring Apr 03, 2020, 02:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 03, 2020, 02:38 AM UTC
This incident has been resolved.