Flow Capture incident

Asset Processing Delays - Assets are queued

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on September 4, 2020 affecting Uploads/Processing, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2020, 09:18 PM UTC
Resolved
Sep 04, 2020, 10:50 PM UTC
Duration
1h 32m
Detected by Pingoru
Sep 04, 2020, 09:18 PM UTC

Affected components

Uploads/Processing

Update timeline

  1. identified Sep 04, 2020, 09:18 PM UTC

    Our asset processing is running behind and all assets are currently queued. The issue also effects Watermarked downloading of assets. We've identified the issue and are actively working to resolve. All assets will continue processing on resolution.

  2. identified Sep 04, 2020, 09:18 PM UTC

    Our asset processing is running behind and all assets are currently queued. The issue also effects Watermarked downloading of assets. We've identified the issue and are actively working to resolve. All assets will continue processing on resolution.

  3. identified Sep 04, 2020, 09:25 PM UTC

    Our asset processing is running behind and all assets are currently queued. The issue also effects Watermarked downloading of assets. We've identified the issue and are actively working to resolve. All assets will continue processing on resolution.

  4. monitoring Sep 04, 2020, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 04, 2020, 10:50 PM UTC

    This issue with asset processing delays has been resolved. Your uploaded assets and downloaded Watermarked assets should process normally now.