Flow Capture incident

Intermittent Playback issues

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on October 27, 2020 affecting Application and Viewing/Playback, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2020, 04:22 PM UTC
Resolved
Oct 27, 2020, 08:24 PM UTC
Duration
4h 2m
Detected by Pingoru
Oct 27, 2020, 04:22 PM UTC

Affected components

ApplicationViewing/Playback

Update timeline

  1. investigating Oct 27, 2020, 04:22 PM UTC

    We are currently seeing intermittent playback issues with content that is protected by DRM. The payback issues include slow initial playback and playback failures. As it is an intermittent issue, a browser refresh sometimes works to get playback. We are currently investigating and monitoring.

  2. monitoring Oct 27, 2020, 05:06 PM UTC

    Playback issues seem to have been resolved. We will continue to monitor closely.

  3. resolved Oct 27, 2020, 08:24 PM UTC

    This incident has been resolved.