Flow Capture experienced a minor incident on March 18, 2021 affecting Application and Uploads/Processing, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationUploads/Processing
Update timeline
- investigating Mar 18, 2021, 12:18 AM UTC
Assets are taking longer to process than normal, and may sit in Waiting Queued. We are currently investigating why.
- monitoring Mar 18, 2021, 12:44 AM UTC
A fix has been implemented and we are currently monitoring the results. A number of assets may have failed on their initial processing as a result of various component failures. These will automatically reprocess after the initial failure.
- resolved Mar 18, 2021, 01:56 AM UTC
A fix is in place and processing is running smoothly. We have put monitoring in place to stay ahead of the issues that caused these processing delays.