Flow Capture experienced a major incident on December 16, 2024 affecting Notifications, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2024, 04:41 PM UTC
We are currently investigating an issue whereby email notifications for certain Playlink types are not being delivered to recipients. For inbox-only Playlinks, messages are reaching the Flow Capture Inbox and recipients can view content as normal. However, the accompanying email notifications are not going out to recipients. Email notifications for all other Playlink types are being delivered as expected. Our engineering team is working on determining root cause and delivering a fix.
- identified Dec 16, 2024, 07:41 PM UTC
UPDATE: The root cause of the Playlink Email Notification Suppression issue reported earlier has been identified. A fix is currently being worked on, and we will update the status of that fix as it is implemented.
- resolved Dec 16, 2024, 10:29 PM UTC
A hotfix for this issue has been applied and playlink email notifications are going through as expected. Thank you for your patience as our team worked through this issue.