Flow Capture experienced a minor incident on September 30, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 30, 2026, 04:06 AM UTC
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 30, 2026, 04:27 AM UTC
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 30, 2026, 04:30 AM UTC
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 30, 2026, 05:13 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.