Flow Capture experienced a minor incident on September 21, 2026, lasting 11h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 21, 2026, 04:51 PM UTC
We are investigating reports of customers experiencing an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 21, 2026, 05:49 PM UTC
We are continuing to investigate an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 21, 2026, 06:34 PM UTC
We have identified the cause of the issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Sep 21, 2026, 08:35 PM UTC
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 21, 2026, 09:36 PM UTC
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 21, 2026, 10:31 PM UTC
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Sep 22, 2026, 12:30 AM UTC
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
- resolved Sep 22, 2026, 04:04 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.