Flow Capture experienced a minor incident on September 15, 2026, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 15, 2026, 11:59 AM UTC
We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 15, 2026, 01:00 PM UTC
We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Sep 15, 2026, 01:56 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.