FlippingBook incident
We are experiencing problems with PDF conversions
FlippingBook experienced a notice incident on July 29, 2025 affecting Flipbooks conversion, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2025, 02:16 PM UTC
There is a confirmed problem with the conversion process from PDFs to flipbooks. This can result in the conversion process taking longer than usual, not finishing at all, or failing with error messages. Our engineers are working on a solution. This is a top-priority issue for us and will keep you informed about any progress.
- identified Jul 29, 2025, 02:51 PM UTC
We are continuing to working on this issue but have no ETA yet,
- monitoring Jul 29, 2025, 03:05 PM UTC
We see fewer problems with the conversion process but keep monitoring the situation. We appreciate your patience! There's a large backlog of publications in the queue for conversion, and we're working hard to process them as quickly as possible.
- resolved Jul 29, 2025, 03:21 PM UTC
The problems with the conversion process have been resolved. If you are still encountering any problems, then please log out of your account and then log in again. If you still encounter any problems then please contact our support team ([email protected]).