FlippingBook incident

FlippingBook Online - Export of statistics unavaible

Minor Resolved View vendor source →

FlippingBook experienced a minor incident on January 24, 2024 affecting Stats, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 01:02 PM UTC
Resolved
Jan 24, 2024, 04:04 PM UTC
Duration
3h 1m
Detected by Pingoru
Jan 24, 2024, 01:02 PM UTC

Affected components

Stats

Update timeline

  1. investigating Jan 24, 2024, 01:02 PM UTC

    We are aware of an issue with the Export statistics functionality in FlippingBook Online. If you request an Excel/CSV export, the system notifies you that you will receive an email. This email however is not generated/sent from our end. There is no need to check your Spam folder or ask your provider. We are investigating this and can for now only advise to look up statistics in your online account while this is not resolved.

  2. monitoring Jan 24, 2024, 03:34 PM UTC

    We have found the reason for this issue and are implementing corrective measures. You should have received any requested reports, or will receive them shortly.

  3. resolved Jan 24, 2024, 04:04 PM UTC

    All outstanding requests have been processed and we see that new requests are handled as intended. If you still are experiencing any issues, please contact our support team.