FlippingBook incident

We're investigating an issue with converting PDFs to flipbooks

Critical Resolved View vendor source →

FlippingBook experienced a critical incident on February 9, 2024 affecting Flipbooks conversion, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 12:54 AM UTC
Resolved
Feb 09, 2024, 01:14 AM UTC
Duration
19m
Detected by Pingoru
Feb 09, 2024, 12:54 AM UTC

Affected components

Flipbooks conversion

Update timeline

  1. investigating Feb 09, 2024, 12:54 AM UTC

    We are seeing reports that the conversion process from PDFs to flipbooks takes longer than usual, doesn't finish at all, or fails with error messages. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress

  2. investigating Feb 09, 2024, 01:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 09, 2024, 01:10 AM UTC

    We see fewer problems with the conversion process but keep monitoring the situation.

  4. resolved Feb 09, 2024, 01:14 AM UTC

    This incident has been resolved.