FlippingBook incident

We're investigating an issue with converting PDFs to flipbooks

Major Resolved View vendor source →

FlippingBook experienced a major incident on February 12, 2024 affecting Flipbooks conversion, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 09:37 PM UTC
Resolved
Feb 12, 2024, 10:43 PM UTC
Duration
1h 6m
Detected by Pingoru
Feb 12, 2024, 09:37 PM UTC

Affected components

Flipbooks conversion

Update timeline

  1. investigating Feb 12, 2024, 09:37 PM UTC

    We are seeing reports that the conversion process from PDFs to flipbooks takes longer than usual, doesn't finish at all, or fails with error messages. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress

  2. investigating Feb 12, 2024, 10:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 12, 2024, 10:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 12, 2024, 10:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 12, 2024, 10:43 PM UTC

    This incident has been resolved.