FlippingBook incident

Triggers for captured leads and viewed trackable links are not working

Critical Resolved View vendor source →

FlippingBook experienced a critical incident on April 4, 2024 affecting API and automated events, lasting 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 02:00 PM UTC
Resolved
Apr 05, 2024, 08:00 AM UTC
Duration
18h
Detected by Pingoru
Apr 04, 2024, 02:00 PM UTC

Affected components

API and automated events

Update timeline

  1. identified Apr 05, 2024, 11:53 AM UTC

    Whenever a lead fills out the Lead Capture Form or opens a Tracked link, there is no notification triggered in our API.

  2. resolved Apr 05, 2024, 11:53 AM UTC

    This incident has been resolved. Unfortunately, events that were not triggered can't be recreated. We advise you to check your Lead capture forms and tracked links data manually Tracked Links for events between Apr 04 13:54:39Z and Apr 05 08:04:33Z