FlippingBook incident

We are experiencing problems with showing flipbooks

Critical Resolved View vendor source →

FlippingBook experienced a critical incident on May 2, 2024 affecting Flipbooks, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2024, 10:08 AM UTC
Resolved
May 02, 2024, 10:17 AM UTC
Duration
9m
Detected by Pingoru
May 02, 2024, 10:08 AM UTC

Affected components

Flipbooks

Update timeline

  1. identified May 02, 2024, 10:08 AM UTC

    There is a confirmed problem with reading flipbooks. When readers open a link to a flipbook, they either see only the preloader, an empty page, or an error message. This is the core service that we offer and is a critical priority issue for us. Everyone involved in FlippingBook is on red alert to solve this ASAP. Updates follow as soon as available.

  2. monitoring May 02, 2024, 10:12 AM UTC

    We see that flipbooks start working normally again, but are still keeping a close eye on the situation.

  3. resolved May 02, 2024, 10:17 AM UTC

    After the earlier problems we had with showing flipbooks, we see that the situation has fully stabilized and everything should work fine. If you are still experiencing any problems, reload the page or restart your browser. If you still encounter any problems then please contact our support team ([email protected]) immediately.