FlippingBook incident
We're investigating an issue with converting PDFs to flipbooks
FlippingBook experienced a minor incident on August 23, 2024 affecting Flipbooks conversion, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2024, 09:37 PM UTC
We are seeing reports that the conversion process from PDFs to flipbooks takes longer than usual, doesn't finish at all, or fails with error messages. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress
- identified Aug 23, 2024, 09:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 23, 2024, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2024, 11:40 PM UTC
The problems with the conversion process have been resolved. If you are still encountering any problems, then please log out of your account and then log in again. If you still encounter any problems then please contact our support team ([email protected]).