FlippingBook incident

Blank page when you open publications on cld.bz

FlippingBook experienced a critical incident on September 9, 2024 affecting FlippingBook Publisher Cloud (cld.bz), lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2024, 02:50 PM UTC
Resolved: Sep 09, 2024, 04:19 PM UTC
Duration: 1h 28m
Detected by Pingoru: Sep 09, 2024, 02:50 PM UTC

Affected components

FlippingBook Publisher Cloud (cld.bz)

Update timeline

identified Sep 09, 2024, 02:50 PM UTC

We are aware of an issue with a significant amount of publications created with FlippingBook Publisher and hosted on FlippingBook Cloud. When you first open the link, you see an empty page instead of your publication. After one or more attempts to reload the page, the flipbook appears. When you try again several minutes later, this issue may repeat. This is a critical priority issue. A temporary workaround is described at https://flippingbook.com/help/publisher-2/troubleshooting/cld-links
monitoring Sep 09, 2024, 03:42 PM UTC

We are preparing the fix for the problem for the release and will be monitoring the performance of the flipbooks once it is out for the moment.
resolved Sep 09, 2024, 04:19 PM UTC

The fix has been released and we can see that the problem is not affecting FlippingBook Cloud anymore