FlippingBook incident

We are experiencing problems with PDF conversions

Critical Resolved View vendor source →

FlippingBook experienced a critical incident on November 29, 2024 affecting Flipbooks conversion, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 02:39 PM UTC
Resolved
Nov 29, 2024, 03:01 PM UTC
Duration
22m
Detected by Pingoru
Nov 29, 2024, 02:39 PM UTC

Affected components

Flipbooks conversion

Update timeline

  1. identified Nov 29, 2024, 02:39 PM UTC

    There is a confirmed problem with the conversion process from PDFs to flipbooks. This can result in the conversion process taking longer than usual, not finishing at all, or failing with error messages. Our engineers are working on a solution. This is a top-priority issue for us and will keep you informed about any progress.

  2. resolved Nov 29, 2024, 03:01 PM UTC

    The problems with the conversion process have been resolved. If you are still encountering any problems, then please log out of your account and then log in again. If you still encounter any problems then please contact our support team ([email protected]).