Machine Creates Failing in ORD Region

Update timeline

1. investigating Mar 26, 2026, 03:21 PM UTC

   We are currently investigating elevated errors creating machines in the ORD (Chicago, Illinois) region. Users may see `failed to launch VM: request returned non-2xx status: 408` errors when creating, updating, or scaling machines in ORD. Existing, already running machines in the ORD region continue to run as normal.

2. investigating Mar 26, 2026, 04:08 PM UTC

   We are continuing to investigate this issue. We are seeing 408 errors decreasing in ORD, though still above baseline.

3. identified Mar 26, 2026, 04:50 PM UTC

   We've identified the cause of this increased failure rate and a fix is in progress. We are seeing most creates in ORD succeed at this time, though failure rate is still above baseline.

4. monitoring Mar 26, 2026, 05:28 PM UTC

   We've implemented a fix and have seen error rates for machine creates in ORD drop off. We're continuing to monitor the results.

5. resolved Mar 26, 2026, 05:54 PM UTC

   This incident has been resolved.