Flexera One- IT Asset management- APAC & EU - Inventory Import Failures

Update timeline

1. resolved Jun 25, 2026, 06:54 AM UTC

   Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management following the 2026 R1 release in the APAC and Europe production environments, as well as the corresponding UAT environments. As a result, some inventory uploads were not processed successfully, causing inventory data displayed in Flexera One IT Asset Management to be delayed and not reflect the most recently uploaded customer inventory. Priority: P2 Restoration Activity: Technical teams identified a capacity-related issue affecting inventory processing and performed targeted service restarts across the impacted regions to restore normal processing. Service was restored by June 24, 2026, 11:00 PM PDT, and inventory files are now processing successfully. Our teams are continuing to monitor the platform to ensure sustained stability. A post-mortem report detailing the root cause and preventative measures will be shared once the investigation is complete.

2. postmortem Jul 15, 2026, 06:18 AM UTC

   **Description:** Flexera One- IT Asset management- APAC & EU - NDI Inventory Import Failures **Timeframe:** June 18, 2026, 09:00 AM PDT to June 25, 2026, 02:42 AM PDT ‌ **Incident Summary** ‌ On Wednesday, June 24, 2026, 11:35 PM PDT, following the deployment of the Flexera One IT Asset Management 2026 R1 release to the Australia and Europe Production environments, our teams identified an issue affecting the processing of NDI inventory files. As a result, a significant number of inventory files failed during processing and were not reflected in customer inventory data, causing inventory information displayed in Flexera One ITAM to become outdated for affected customers. Technical teams immediately initiated an investigation and determined that the issue occurred within the inventory processing workflow introduced with the 2026 R1 release. Failed inventory files accumulated following repeated processing failures, preventing successful completion of inventory updates and contributing to increased processing load on the affected services. To restore service, technical teams implemented corrective actions by refreshing the affected application services across impacted environments. Following the restoration activities, inventory processing resumed successfully, and new inventory uploads were processed as expected. Continued monitoring confirmed stable platform behavior, and the incident was declared resolved after sustained validation. ‌ **Root Cause** ‌ The issue was caused by a defect introduced with the Flexera One IT Asset Management 2026 R1 release that affected the processing of NDI inventory files. Under specific conditions, inventory files could not be processed successfully due to an issue within the authentication and processing workflow, causing the files to be rejected before processing could complete. As failed files accumulated, processing capacity was increasingly consumed by repeated failures, preventing successful inventory processing and delaying inventory updates for affected customers. Contributing Factors * Failed inventory files accumulated within the processing workflow, increasing resource utilization on affected inventory services. * The increased processing load reduced the capacity available for new inventory processing requests. * The issue affected production environments running the 2026 R1 release; North America Production was not impacted because the release had not yet been deployed. ‌ **Remediation Actions** ‌ * Technical teams identified the affected inventory processing workflow and implemented corrective actions to restore service. * Application services were refreshed across the impacted production environments, restoring normal inventory processing. * Processing of new inventory files resumed successfully following the service restoration. * The environment remained under enhanced monitoring to validate processing performance and confirm sustained recovery. ‌ **Future Preventative Measures** ‌ * Improved Release Validation - Release validation procedures will be enhanced to include additional end-to-end testing of inventory processing workflows following major platform releases. * Enhanced Processing Monitoring - Monitoring and alerting will be reviewed and expanded to provide earlier detection of abnormal inventory processing failures and excessive file accumulation within processing queues. * Operational Resiliency - Additional safeguards will be implemented within the inventory processing workflow to improve recovery from processing failures and minimize customer impact should similar conditions occur in the future. * Code Quality and Review Improvements \(Completed\) - As part of the post-incident review, the affected code has been corrected to ensure failures in communication are handled appropriately and do not result in broader processing impacts. In addition, the development and review process has been reinforced to ensure that review findings are appropriately evaluated and addressed before future changes are approved for release.