Flexera incident
Flexera One- IT Asset management - EU & APAC - PROD Reconcile failures
Flexera experienced a minor incident on May 27, 2026 affecting IT Asset Management - EU Inventory Upload, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2026, 11:04 AM UTC
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deploying a hotfix to prevent the issue from impacting customers who have not yet completed their first reconcile following the recent release.
- monitoring May 27, 2026, 11:18 AM UTC
The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.
- resolved May 27, 2026, 01:33 PM UTC
Following the hotfix deployment, no additional customer reconcile failures have been observed. After an extended monitoring period and validation of platform behavior, the issue is now being declared as resolved.