Flexera experienced a critical incident on September 23, 2026 affecting IT Visibility EU and IT Asset Management - EU Login Page, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 10:05 AM UTC
Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service. Priority: P1 Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
- monitoring Sep 23, 2026, 10:24 AM UTC
The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
- resolved Sep 23, 2026, 11:43 AM UTC
Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.