Flexera incident
Snow Atlas- APAC - Data Ingestion and Processing delays
Flexera experienced a major incident on September 22, 2026 affecting Snow Atlas - Australia, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 05:56 AM UTC
Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted. Priority: P2 Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.
- investigating Sep 22, 2026, 07:19 AM UTC
Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.
- monitoring Sep 22, 2026, 10:15 AM UTC
The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation. We will continue to monitor the services closely and provide further updates as more information becomes available.
- resolved Sep 23, 2026, 07:05 AM UTC
Our teams continued to monitor the services overnight and confirmed that no new issues have been observed. Additional spot checks were also completed successfully. This incident is now being resolved. Further information regarding the root cause and actions taken will be provided in the post-mortem report.