CPSuite Alerting – Location Filtering Issue

Update timeline

1. investigating Aug 05, 2026, 04:05 PM UTC

   Status: Investigating Dear Fleetworthy Customers, We want to make you aware of an issue affecting CPSuite Alerting. What happened CPSuite Alerting stopped filtering alerts by location. As a result, some drivers received alert emails that did not correspond to their actual location. Impact Some drivers may have received alert emails unrelated to their current location. We have disabled alerting to stop any further incorrect emails from going out. However, some emails that were already queued for delivery before alerts were disabled may still arrive. Resolution status • Alerting has been disabled to prevent additional incorrect emails. • Our engineering team is actively working on a fix. • We will notify you once alerting has been restored and confirmed to be filtering correctly. We apologize for the inconvenience and will share an update as soon as the fix is deployed. Fleetworthy Incident Response Team Affected components CP Suite Alert Manager (Full outage)

2. identified Aug 05, 2026, 04:21 PM UTC

   Status: Identified Status: Identified Dear Fleetworthy Customers, We want to make you aware of an issue affecting CPSuite Alerting. What happened CPSuite Alerting stopped filtering alerts by location. As a result, some drivers received alert emails that did not correspond to their actual location. Impact Some drivers may have received alert emails unrelated to their current location. We have disabled alerting to stop any further incorrect emails from going out. However, some emails that were already queued for delivery before alerts were disabled may still arrive. Resolution status • The issue has been identified. • Alerting has been disabled to prevent additional incorrect emails. • Our engineering team is actively working on a fix. • We will notify you once alerting has been restored and confirmed to be filtering correctly. We apologize for the inconvenience and will share an update as soon as the fix is deployed. Fleetworthy Incident Response Team Affected components CP Suite Alert Manager (Full outage)

3. identified Aug 05, 2026, 07:16 PM UTC

   Status: Identified Status: In Progress Dear Fleetworthy Customers, This is an update regarding the CPSuite Alerting location filtering issue. Current status Our engineering team continues to work on resolving the issue. We are actively developing and testing a fix to restore correct location-based filtering for alerts. What this means for you Alerting remains disabled while we work through the fix to prevent any further incorrect alert emails from being sent. Next steps We will continue to provide updates as we progress through applying the fix, and will notify you as soon as alerting has been restored and confirmed to be working correctly. We appreciate your patience and apologize for any inconvenience this issue has caused. Fleetworthy Incident Response Team Affected components CP Suite Alert Manager (Full outage)

4. monitoring Aug 05, 2026, 08:21 PM UTC

   Status: Monitoring Status: Monitoring Dear Fleetworthy Customers, This is an update regarding the CPSuite Alerting location filtering issue. Current status Our engineering team has deployed a fix for this issue. We have re-enabled location-based alerts. What this means for you Alerting has been re-enabled and all future alert notifications should be delivered and received as expected. Next steps We will continue to monitor the fix to ensure a smooth transition to production status. We appreciate your patience and apologize for any inconvenience this issue has caused. Fleetworthy Incident Response Team Affected components CP Suite Alert Manager (Full outage)

5. resolved Aug 05, 2026, 08:53 PM UTC

   Status: Resolved Status: Resolved Dear Fleetworthy Customers, We are writing to let you know that the CPSuite Alerting location filtering issue has been fully resolved. Summary • The issue causing alerts to bypass location filtering has been fixed and verified. • Alerting is back online and functioning normally. • No further action is needed on your part. We apologize for any inconvenience this issue may have caused and thank you for your patience while we worked through the resolution. If you have any questions or continue to notice unexpected alerts, please reach out to our support team. Fleetworthy Incident Response Team Affected components CP Suite Alert Manager (Operational)