Fleetworthy experienced a minor incident on July 2, 2026 affecting Payviam Portal and Bestpass Portal and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 04:03 PM UTC
Status: Investigating Dear Fleetworthy Customers, We are currently investigating reports of a disruption to services for Bestpass, ITM, and Payviam services. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)
- identified Jul 02, 2026, 04:26 PM UTC
Status: Identified We have identified the underlying cause of the issue affecting the delivery of service. A fix is being developed and implemented. We will continue to share updates until the issue is resolved. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)
- monitoring Jul 02, 2026, 04:59 PM UTC
Status: Monitoring A fix has been implemented, and we are closely monitoring the results. We will confirm resolution once the issue has been fully validated. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)
- resolved Jul 02, 2026, 05:44 PM UTC
Status: Resolved The incident affecting service has been resolved. Normal operation has been fully restored. Thank you for your patience and understanding during this time. Affected components ITM Onboarding (Operational) Onboarding (Operational) Bestpass Portal (Operational) Payviam Portal (Operational) Bestpass API (Operational)