Flatfile experienced a major incident on May 23, 2025 affecting Dashboard and CA Dashboard and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardCA DashboardEU DashboardUK DashboardAU Dashboard
Update timeline
- investigating May 23, 2025, 05:05 PM UTC
Our identify provider is experiencing some instability, causing the login to the dashboard to be inaccessible at the moment. We are monitoring and will update once this is back up again.
- identified May 23, 2025, 05:07 PM UTC
We're watching our service provider for updates.
- identified May 23, 2025, 05:10 PM UTC
We are continuing to work on a fix for this issue.
- identified May 23, 2025, 05:11 PM UTC
We're watching our service provider for updates.
- resolved May 23, 2025, 05:27 PM UTC
Logins to the US, EU, and UK environments are operational again! All dashboards should now be accessible.