Flatfile experienced a critical incident on June 3, 2025 affecting Dashboard, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 10:36 PM UTC
We are currently investigating an issue causing users to not be able to access platform.flatfile.com.
- monitoring Jun 03, 2025, 10:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 10:53 PM UTC
This incident has been resolved.
- postmortem Jun 03, 2025, 11:17 PM UTC
# Incident Overview **Nature of Incident:** Incorrect Application Frontend Container Deployed to Platform Frontend **Services Affected:** Flatfile Platform Dashboard and Spaces ## Details of the Incident At approximately 4:26pm MDT on June 3, a tag collision caused an image for an unreleased product to be deployed in place of the Platform frontend container. This led to frontend assets for an incorrect frontend application to be served in place of the Flatfile dashboard. 8 minutes later the engineering team was alerted to the incident and manually deployed the correct image to resolve the issue. ## Impact Assessment The incident affected all users of the Platform frontend applications for approximately 20 minutes. The API was unaffected. ## Root Cause The root cause was a collision in tagging on images within the Flatfile image registry. ## Resolution Flatfile engineering manually deployed a known good image to the frontend service to immediately restore service. Following this, the image registry was patched to prevent future incidents. ## Security and Data Integrity Please be assured that this incident did not compromise the security or integrity of your data. Our commitment to data protection remains a top priority.