Flatfile experienced a minor incident on March 6, 2025 affecting Platform API and Spaces, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Platform APISpaces
Update timeline
- investigating Mar 06, 2025, 04:57 PM UTC
We are seeing some jobs intermittently fail, like file extractions. We are investigating now.
- monitoring Mar 06, 2025, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2025, 05:12 PM UTC
We are continuing to monitor for any further issues.
- investigating Mar 06, 2025, 05:26 PM UTC
We are seeing these errors start to recur, investigating now!
- monitoring Mar 06, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 06:45 PM UTC
As a result of a traffic spike the database connection pool was overwhelmed. We will be updating our rate limiting algorithm to account for this particular type of traffic.