Flatfile incident

Login and space load errors on UK region

Major Resolved View vendor source →

Flatfile experienced a major incident on March 19, 2025 affecting UK Spaces and UK Dashboard, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 02:10 PM UTC
Resolved
Mar 19, 2025, 03:44 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 19, 2025, 02:10 PM UTC

Affected components

UK SpacesUK Dashboard

Update timeline

  1. investigating Mar 19, 2025, 02:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 19, 2025, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 03:44 PM UTC

    An update was deployed to the UK regional server that ended up breaking some internal routing. Once the routing issue was identified, our team deployed an update to correct this behavior.