Flatfile experienced a minor incident on March 25, 2025 affecting Spaces, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Spaces
Update timeline
- investigating Mar 25, 2025, 04:18 PM UTC
We are seeing some intermittent 502 errors when loading Portals and performing some actions inside spaces. Our team is investigating this currently.
- monitoring Mar 25, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2025, 06:27 PM UTC
Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations whereby some connections from the app to the database unexpectedly hung up, returning a 502 error to the client. The connection issue with the proxy was resolved at 11:47am MDT.