Flatfile experienced a critical incident on May 1, 2025 affecting Spaces, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Spaces
Update timeline
- investigating May 01, 2025, 03:41 PM UTC
We are seeing errors creating spaces and are investigating.
- identified May 01, 2025, 03:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 01, 2025, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 01, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2025, 06:52 PM UTC
Earlier today we deployed a feature that relied on a new environment variable. Despite updating the relevant files with the correct variable, one failed to deploy properly resulting in the variable not being found after deployment, and causing the errors that led to spaces not loading. This has been rolled back.