Flatfile experienced a minor incident on May 7, 2025 affecting EU Spaces, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
EU Spaces
Update timeline
- investigating May 07, 2025, 09:29 AM UTC
We are currently investigating reports where customers are facing issues with embedded spaces loading
- identified May 07, 2025, 11:25 AM UTC
The issue has been identified and a fix is being rolled out
- monitoring May 07, 2025, 11:30 AM UTC
A fix has been implemented and we are seeing reports of access to spaces being restored.
- resolved May 07, 2025, 11:45 AM UTC
This incident has been resolved. The root cause of the incident was due to a misconfiguration when releasing an update to our spaces configuration. This resulted in spaces failing to load properly. The spaces configuration has now been fixed and rolled out.