Flash experienced a notice incident on July 3, 2025 affecting FlashValet and FlashPARCS, lasting 3d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 08:36 PM UTC
The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. During this period you may experience credit card processing delays. In the event that a "Timeout occurred, transaction not processed" error occurs, please retry the transaction. We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/. Please note that this will only affect locations that process transactions through the USAePay gateway.
- identified Jul 03, 2025, 09:59 PM UTC
USAePay has provided the following update: "Our engineering team has identified the issue and are working towards a fix." We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/ Please note that this will only affect locations that process transactions through the USAePay gateway.
- monitoring Jul 03, 2025, 11:54 PM UTC
The USAePay issue appears to be resolved, and they are currently monitoring the situation.
- resolved Jul 07, 2025, 06:34 AM UTC
This incident has been resolved.