Flash experienced a major incident on May 19, 2026 affecting FlashValet, lasting 14h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2026, 10:18 PM UTC
Flash Valet was experiencing degraded performance. We have identified the root cause of the degraded performance within FLASH Valet and are implementing a fix.
- monitoring May 19, 2026, 10:59 PM UTC
We have implemented the fix and are currently monitoring the system to ensure stability and will provide a final update once the issue is considered fully resolved.
- monitoring May 20, 2026, 01:31 AM UTC
We have identified a fix and are in the process of implementing it. Most sites should be fully operational at this time, but any sites that are still experiencing performance issues will begin seeing improvements shortly.
- monitoring May 20, 2026, 01:47 AM UTC
We have completed rolling out the fix and all impacted kiosks should be back to fully operational. We will continue to monitor fleet-wide performance to ensure that no further issues surface.
- resolved May 20, 2026, 01:09 PM UTC
This incident has been resolved.