Flash experienced a major incident on January 23, 2026 affecting FlashValet and FlashPARCS, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 06:11 PM UTC
Our team is currently investigating potential issues affecting FlashParcs and Flash Valet. We will update the status when the issue has been identified.
- investigating Jan 23, 2026, 07:11 PM UTC
We are continuing to investigate this issue.
- identified Jan 23, 2026, 07:25 PM UTC
We are currently operating in offline mode and are in the process of gradually restoring full system functionality. Earlier today, a maintenance command intended for a limited number of kiosks was inadvertently applied across the broader organization. The surge in activity, resulted in failed requests and degraded system performance. To stabilize the environment, kiosks switched into hybrid mode. The system is now stabilizing and we are carefully bringing services back online in a controlled manner. If you have any immediate operational concerns, please contact our Support team
- identified Jan 23, 2026, 07:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 23, 2026, 08:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 09:23 PM UTC
This incident has been resolved.