Flash experienced a notice incident on January 6, 2024 affecting FlashValet and FlashPARCS, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 06, 2024, 01:51 PM UTC
The Flash incident response teams are investigated reports of kiosks sporadically failing to connect and system slowness.
- investigating Jan 06, 2024, 02:09 PM UTC
The team continues to investigate the issue.
- investigating Jan 06, 2024, 02:27 PM UTC
We are continuing to investigate the issue
- investigating Jan 06, 2024, 02:44 PM UTC
We are continuing to investigate the issue
- investigating Jan 06, 2024, 03:08 PM UTC
We are continuing to investigate the issue
- identified Jan 06, 2024, 03:19 PM UTC
The issue has been identified and a fix is currently being implemented
- monitoring Jan 06, 2024, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 06, 2024, 03:48 PM UTC
We are continuing to monitor
- investigating Jan 06, 2024, 04:03 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 04:23 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 04:48 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 05:15 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 05:40 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 06:04 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 06:34 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- investigating Jan 06, 2024, 06:59 PM UTC
We are still seeing degraded performance issues, and are continuing to investigate.
- monitoring Jan 06, 2024, 07:30 PM UTC
The system is beginning to stabilize and return to normal operating behavior. We anticipate sporadic service degradation over 30 minutes while the system fully stabilizes. We will continue to provide frequent status updates.
- monitoring Jan 06, 2024, 07:57 PM UTC
Site continues to operate in a fully stable manner. If you haven't done so already, please go gates down. We will continue to monitor and provide a fully Incident Response Document as soon as possible.
- resolved Jan 06, 2024, 08:14 PM UTC
This incident has been resolved. Please go gates down if you haven't already. We will continue to monitor and provide a full Incident Response Document as soon as possible.
- postmortem Jan 08, 2024, 01:37 PM UTC
The Flash Incident Response Teams monitored Saturday through Monday morning. Currently, all systems continue to remain healthy. A detailed incident summary from the incident is available [here](https://drive.google.com/file/d/1jq01Nq2P3zUJu7oduwKDGpWu7dfPgnKN/view)