Flash incident

Credit Card Processing Service Disruption - USAePay

Minor Resolved View vendor source →

Flash experienced a minor incident on February 1, 2024 affecting FlashValet and FlashPARCS, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 05:02 PM UTC
Resolved
Feb 01, 2024, 11:15 PM UTC
Duration
6h 12m
Detected by Pingoru
Feb 01, 2024, 05:02 PM UTC

Affected components

FlashValetFlashPARCS

Update timeline

  1. investigating Feb 01, 2024, 05:02 PM UTC

    We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway. Further information can also be obtained at https://status.usaepay.com/.

  2. identified Feb 01, 2024, 05:17 PM UTC

    Our payment processor has identified the issue and further narrowed the scope of impact to customers utilizing the TSYS merchant platform for their merchant services. We will continue to monitor.

  3. resolved Feb 01, 2024, 11:15 PM UTC

    Our payment processor has reported normal transaction processing for at least 4 hours. Because of this, we are considering this incident as resolved.