Flash incident

Admin Portal intermittent performance issues

Minor Resolved View vendor source →

Flash experienced a minor incident on April 23, 2024 affecting Admin Portal, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 11:34 AM UTC
Resolved
Apr 23, 2024, 06:26 PM UTC
Duration
6h 51m
Detected by Pingoru
Apr 23, 2024, 11:34 AM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Apr 23, 2024, 11:34 AM UTC

    The response team is currently investigating the situation. The issue is isolated to the portal, other operations are not affected.

  2. monitoring Apr 23, 2024, 11:40 AM UTC

    Functionality has returned but the team will continue to monitor.

  3. monitoring Apr 23, 2024, 02:45 PM UTC

    We are continuing to monitor the situation.

  4. monitoring Apr 23, 2024, 03:29 PM UTC

    We are continuing to monitor the situation.

  5. monitoring Apr 23, 2024, 04:46 PM UTC

    As we continue to monitor intermittent performance issues, please use https://portal.flashos.com as an alternative URL for the Admin Portal. We will continue to monitor and update as necessary.

  6. resolved Apr 23, 2024, 06:26 PM UTC

    We’re observing no further issues with the Admin Portal at this time. We invite our customers to continue to use https://portal.flashos.com.