Flash experienced a major incident on November 10, 2023 affecting FlashValet and FlashPARCS, lasting 20h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 06:37 PM UTC
We are receiving reports of delayed transaction times and difficultly accessing the Flash portal. Our team is currently investigating.
- identified Nov 10, 2023, 07:30 PM UTC
Our team has identified the issue and is currently working to remediate.
- monitoring Nov 10, 2023, 08:34 PM UTC
A fix has been applied and system performance is returning to normal. We will continue to monitor the situation over the following hours to ensure continued stability.
- monitoring Nov 10, 2023, 10:53 PM UTC
Our monitoring has shown consistent system stability. We will monitor over the night and weekend, and will provide a follow-up incident report as we close this issue out.
- resolved Nov 11, 2023, 02:57 PM UTC
This incident has been resolved.
- postmortem Nov 11, 2023, 02:58 PM UTC
The Flash Incident Response Teams monitored through the evening and this morning. Currently, all systems remain healthy. A detailed incident summary from the incident is available [here](https://drive.google.com/file/d/1mMSjAK2Iuy3GjMWr0FGl6hCfi4or4z7y/view?usp=sharing) Thank you. Anthony Broad-Crawford, CTO