Flash incident

Credit Card Transaction Issues - Heartland Payments Platform

Notice Resolved View vendor source →

Flash experienced a notice incident on September 18, 2024 affecting FlashValet and FlashPARCS, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 06:52 PM UTC
Resolved
Sep 18, 2024, 08:31 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 18, 2024, 06:52 PM UTC

Affected components

FlashValetFlashPARCS

Update timeline

  1. investigating Sep 18, 2024, 06:52 PM UTC

    We have been informed by our payment processing partner that they are investigating an issue with merchants using the Heartland Payments platform. Heartland is aware of the issue as they are currently conducting maintenance that will go on until 4:00PM EST. Only merchants using Heartland are affected at this time. FlashParking will monitor our payment processing partner for further updates. Further information can also be obtained at https://status.usaepay.com/.

  2. resolved Sep 18, 2024, 08:31 PM UTC

    We have been informed by our payment processing partner that merchant processing has been stable with no observed errors from Heartland. Further information can also be obtained at https://status.usaepay.com/.