Flash incident

Credit Card Processing Service Disruption - Windcave

Minor Resolved View vendor source →

Flash experienced a minor incident on September 25, 2024 affecting FlashPARCS, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 09:39 PM UTC
Resolved
Sep 25, 2024, 10:11 PM UTC
Duration
31m
Detected by Pingoru
Sep 25, 2024, 09:39 PM UTC

Affected components

FlashPARCS

Update timeline

  1. investigating Sep 25, 2024, 09:39 PM UTC

    We have been informed by our payment processing partner Windcave that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions. FlashParking will monitor our payment processing partner for further updates. This will impact FlashPARCS locations with EMV products utilizing the Windcave payment gateway. It will not affect locations utilizing FlashValet products, or FlashPARCS products utilizing the USAePay payment gateway. Additional updates can also be obtained at https://status.windcave.com/

  2. resolved Sep 25, 2024, 10:11 PM UTC

    We have been informed by Windcave of a temporary issue between Windcave and the merchant provider Fiserv / FirstData, which has already been resolved.