Flash experienced a notice incident on October 8, 2024 affecting FlashValet and Parkonect PARCS and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 09:06 PM UTC
Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue. Please email our Support team at [email protected], or submit a ticket at https://help.flashos.com/support/home if you are unable to connect to a technician. This issue does not impact performance of any products.
- monitoring Oct 08, 2024, 10:06 PM UTC
Our virtual call center provider has not observed issues for the past 30 minutes. They have a potential mitigation ready in case they observe a recurrence. We will continue to monitor for issues.
- resolved Oct 08, 2024, 10:54 PM UTC
Our virtual call center provider is reporting that mitigation options are available and they are not expecting a recurrence. Calls are being handled as expected.