Flash incident

Credit Card Transaction Issues - TSYS Merchant Platform

Flash experienced a notice incident on December 23, 2024 affecting FlashPARCS, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started: Dec 23, 2024, 03:02 PM UTC
Resolved: Dec 23, 2024, 05:33 PM UTC
Duration: 2h 31m
Detected by Pingoru: Dec 23, 2024, 03:02 PM UTC

Affected components

FlashPARCS

Update timeline

investigating Dec 23, 2024, 03:02 PM UTC

Our payment processing partner Windcave have informed us that there is currently an issue with the TSYS merchant platform and payments attempts are timing out. This issue only impacts Flash customers who have chosen TSYS as their merchant platform. Updates will be provided as we receive them from the TSYS and Windcave teams.
resolved Dec 23, 2024, 05:33 PM UTC

Our payment processing partner Windcave has now observed successful transactions on the TSYS platform for 2 hours. They are continuing to monitor the platform for any further transaction processing errors.